SERVICE CANCELLATION & REFUND POLICY

BONNIE HENNING SERVICE

At BONNIE HENNING SERVICE, we take immense pride in the quality of our craftsmanship and horticultural expertise. Because our work involves custom physical construction, custom-ordered living elements, and professional labor, we operate under the following cancellation and refund guidelines:

1. Landscape Design Fees

Deposits or flat fees paid for landscape design, 2D/3D CAD architectural renderings, and site analysis are non-refundable once design work has officially commenced. This covers the intellectual labor and custom hours dedicated to mapping your property.

2. Project Cancellations & Deposits

• Before Materials Are Ordered: If you cancel your booked project within seven (7) business days of signing the proposal, and before any materials have been purchased or nursery stock secured, your initial deposit will be refunded in full, minus a $150 administrative processing fee.

• After Materials Are Ordered: If you cancel a project after raw building materials (e.g., stone, pavers, lighting) or living botanical inventory (e.g., trees, shrubs, sod) have been ordered, your deposit is non-refundable. This deposit will be applied to cover supplier restocking fees, transport expenses, and materials that cannot be returned to the wholesale nursery.

3. Physical Hardscape & Construction Elements

Once physical construction begins on your property (e.g., grading, excavation, building retaining walls, or laying patios), we cannot offer refunds on labor completed or materials already permanently installed. If a structural or aesthetic discrepancy arises, our team will work directly with you to modify and correct the installation to meet your original contract specifications.

4. Living Elements (Plants, Trees, and Sod)

• Returns: Once plants, trees, or sod are planted in the ground, they are considered custom-installed living property and cannot be "returned" or refunded.

• Cancellations Prior to Delivery: If you wish to change a specific plant variety before delivery, we will accommodate the request if the wholesale nursery permits a swap without penalties. Any pricing difference will be adjusted on your final invoice.

5. Recurring Maintenance Services

You may cancel recurring lawn care or property maintenance agreements at any time with a 14-day written notice via email.

• Any prepaid maintenance fees covering dates after the 14-day notice period will be refunded proportionally.

• Any outstanding balances for maintenance services already performed up to the cancellation date remain due net 15 days.

Questions or Discrepancies?

If you have any questions regarding your invoice, specific material selections, or project scheduling, please reach out to us immediately so we can make it right:

• Phone: 480-269-5690

• Email: info@bonniehenningservice.com

• Mailing Address: 3022 E 9th Street, Joplin, MO 64801